Substrate Bralette

Dispatched within 2 working days. Complimentary above the free-shipping threshold.

Dispatch

Every order is packed by hand in the studio and dispatched within two working days. You receive a tracking reference as soon as the parcel leaves us.

Shipping cost

A flat rate applies to all domestic orders, and shipping becomes complimentary once your order passes the free-shipping threshold shown in your cart.

Returns

Unworn pieces in original condition, with all tags attached, may be returned within the return window shown at checkout. Start a return by contacting the studio with your order number.

Refunds

Once your return arrives and passes inspection, the refund is issued to the original payment route. Bank transfers are returned to the sending account; cash-on-delivery orders are refunded by bank transfer to an account you nominate.

Exchanges

Size exchanges are free once per order, subject to availability.

Faulty pieces

If a garment arrives faulty, tell us within seven days and we will cover return shipping and replace or refund it in full.