The short version
If a piece is faulty, wrong, or never arrives, you get a full refund including shipping. If you simply changed your mind, you get a full refund of the piece within the return window, and you cover the return postage. Archive Clearance pieces are final sale unless faulty.
Return window
You have the number of days shown at checkout, counted from the day your parcel is delivered, to open a return. Start it from your order page — the Request a refund or return button appears once the order is marked shipped or delivered.
Condition
Pieces must come back unworn, unwashed, with every tag still attached and in their original packaging. We inspect each return on arrival. A piece that has clearly been worn is returned to you rather than refunded, and we cover that postage.
How the refund is issued
- Bank transfer orders are refunded to the account the payment came from.
- Cash on delivery orders are refunded by bank transfer to an account you nominate, since there is no card to reverse.
How long it takes
We inspect returns within two working days of arrival and issue the refund the same day it passes. Your bank then decides when it appears — usually three to seven working days.
What is deducted
Nothing, for faulty or incorrect pieces: we refund the item, the original shipping and the return postage. For change-of-mind returns we refund the item price; the original shipping charge and the return postage stay with you.
Exchanges
A size exchange is free once per order, subject to availability. Ask for an exchange instead of a refund in the same request form and we hold the replacement while your return travels.
Faulty pieces
Tell us within seven days of delivery. Send a photograph with your request and we will arrange collection at our cost, then replace or refund in full — your choice.
Cancellations
An order that has not shipped can be cancelled outright from your order page, and the refund is issued the same working day.
Non-refundable
Archive Clearance pieces, altered garments, and anything returned outside the window without a fault are not refundable. If you are unsure whether something qualifies, write to the studio before sending it back — we would rather answer first than turn a parcel away.
Still stuck?
Write to the studio with your order number and we will sort it out. We would rather keep a customer than win an argument.